Shaverse warrants to the original purchaser that any hardware part of the computer system, excluding accessories (display monitor, keyboard, mouse, software, operating system, documentation and similar items) will be free of defects in workmanship and materials for the period the warranty included with the purchase from the date of delivery to Customer. During the warranty period, Shaverse will repair or replace, at its sole discretion, the defective computer system, for defects specified by you, free of charge for labor and/or parts depending on your warranty period. Parts may not be the same but will be equivalent parts. Shaverse will cover shipping costs back and forth and replace the part(s) within the first 60 days of receiving your computer system. After 60 days you will be held liable for shipping costs to Shaverse and Shaverse will cover return shipping back to you. The remedy for this breach of warranty is limited to replacement or repair with parts warranted for the the remainder of the warranty period. Any additional purchases or upgrades will not extend this warranty. Excluded from this warranty is any damage caused during shipment (except the shipment to the original purchaser) and any damage caused by: impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster; unauthorized modifications, attachments or peripherals, improper use, environment, installation or electrical supply; improper maintenance; any other misuse, abuse, or mishandling. Shaverse's sole liability, under this warranty, for failure to repair or replace the hardware system after a reasonable number of attempts is limited to replacement or, at Shaverse's sole discretion, refund of the original purchase price. The above constitutes purchaser's exclusive remedies for breach of warranty. Shaverse shall, under no circumstances, be liable for any other damages, including but not limited to special, incidental, consequential and other similar claims whether based upon breach of contract, breach of warranty, negligence, or strict liability, or any other similar theories. Damages excluded include but are not limited to: loss of profit, loss of revenue, loss of data or software, loss of use of the hardware system, loss of use of related equipment, cost of substitute or replacement equipment, "down-time", purchaser’s time, injury to property, and all claims of third parties. EXCEPT AS EXPRESSLY STATED HEREIN, Shaverse MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD BY SHAVERSE. EXCEPT AS EXPRESSLY STATED HEREIN, Shaverse. EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Depending on the term of the limited warranty, the coverage of labor and parts will vary. Please review the breakdown below:
The "Life-time Expert Customer Care with 3 Year Limited Warranty" covers labor costs for 3 years and direct defective part replacement service directly from Shaverse's inventory for 1 year. After the first year, Shaverse will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The "Life-time Expert Customer Care with 4 Year Limited Warranty" covers labor costs for 4 years and direct defective part replacement service directly from Shaverse's inventory for 2 years. After the second year, Shaverse will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture. The "Life-time Expert Customer Care with 5 Year Limited Warranty" covers labor costs for 5 years and direct defective part replacement service directly from Shaverse's inventory for 3 years. After the third year, Shaverse will help replace any defective parts for the customer as long as those parts are still under warranty with the manufacture. Certain components are covered usually from 3-5 years from the manufacture.
Call the Technical Support Department at 1-866-817-8676. Have your order number and serial number available. The technical support staff will assist you in diagnosing the problem over the phone. If the problem cannot be resolved over the phone, we will decide on the best course of action for complete customer satisfaction. If return is authorized, please return the product. Do not return any products without prior authorization. Products returned without prior authorization will be held for 15 days pending instruction and return shipment payment and, thereafter, will be salvaged or disposed without any duty to account to Customer. Shaverse will not be responsible for consequential damage to the boards or the system or any of its components caused by either internal or external equipment, shorted connections or components not installed by or purchased from Shaverse. Shaverse will also not be responsible for damages to any components or loss of any data for goods purchased from Shaverse. The limited warranty also does not cover damages or defects that may have been caused by: Shipping damage (other than the original shipment), improper installation or maintenance, misuse, neglect or improper environment, repair, modification, adjustment, or installation of options or parts not by an Shaverse employee, inadequate or excessive electrical power surges, or other power irregularities. Shaverse will also not replace, repair, or refund on any purchase if the item serial numbers do not match, or if the product is not sold directly by Shaverse. Shaverse will replace defective parts the same or equivalent to new parts at no cost. Any other part replacement that is different from the original configuration must be purchased at cost. Note: Do not include any accessories with your computer system for warranty repairs. If you do provide such materials, Shaverse will not be held responsible for any missing accessories such as software, adapters, etc. In the event no defect is found that is covered by the warranty, Shaverse will charge a test fee, advise the Customer and return the non- defective product when Customer pays the test fees and pays for return shipping. If such fees are not paid within 15 days after notification, the product shall be salvaged or disposed without any duty to account to Customer.
Shaverse gives the customer the freedom to upgrade his or her computer system. If you would like Shaverse to upgrade your system for you, you will be responsible for shipping costs back and forth, labor costs will be covered to install the hardware in the PC (except custom requests such as installing waterblocks on components or other modifications outside the normal installation process). Please note, if the customer begins to experience issues after the upgrade the customer must remove the suspected hardware in order to obtain warranty service and support. Shaverse will not offer warranty service for hardware that is not purchased directly.